Returns & Exchanges

We want you to feel safe and confident that you will be satisfied with your purchase. All our products have been quality controlled by professionals. You may return any unused Waldor & Co. products in their original packaging for a full refund within 30 days after you receive your order. Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for returns. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the return and have to send it back. 

To return a product, please register your return at our return portal for further instructions. 

Register your return by clicking here.

In case of problems or questions, please contact us directly via email, chat or phone.

Exchanges are free of charge. You may exchange any unused Waldor & Co. products in their original packaging within 30 days after you receive your order. To exchange a product, please register your exchange at our return portal and we’ll send you a prepaid return label to use for the exchange and further instructions. We will send you the new item as soon as we have received and approved your returned item.

Items that have been worn or watches whose plastic covers have been removed from the top, back, or crown of the watch, are not eligible for exchanges. Items must be returned unused and in their original packaging. In the unlikely case that the item is returned in an unacceptable condition we won't accept the exchange and have to send it back.

Register your return by clicking here. 

In case of problems or questions, please contact us directly via email, chat or phone.

Delivery

• Free Shipping worldwide
• 2-5 days delivery 
• 30-day Return Policy
• 2-year Warranty

Payments

Warranty

Your Waldor & Co. watch is warranted by us for a period of twenty-four (24) months. The international Waldor & Co. warranty covers material and manufacturing defects existing at the time of delivery of the purchased Waldor & Co. watch itself and the watch band.

To have replacement covered under this warranty performed, please register your claim in our return portal. Please include a detailed description of the issue.

During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are unable to restore the normal conditions of use of your Waldor & Co. watch, we guarantee its replacement by a Waldor & Co. watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:

• The life of the battery.

• Esthetical changes that occur during aging and use, such as scratched crystal, a worn-out watch band or case, etc.

• Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.) and incorrect use of the watch.

• Failure or damage caused by an unauthorized person or representative.

• Any consequential or indirect damage resulting from the use, failure to operate, defects, or lack of precision of the Waldor & Co. watch.

• Failure or damage caused by water, fire, or weather. (All Waldor & Co. watches have a water resistance rating of 5 ATM. Watches with this level of resistance are wearable when using household sinks, playing sports, or swimming in shallow water. Do not wear Waldor & Co. watches while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.)

Please save your order confirmation, as it contains information about your order and serves as your proof of purchase.

Product-related questions

What type of movement does each Waldor & Co. watch contain? 

Eternal 22 Bellagio: Seiko VJ21

Venia 24 Villefranche: Seiko VJ21

Delight 32 Chelsea: Seiko VJ22

Imperial 32 Positano: Seiko VJ21

Imperial 36 Roma: Seiko VJ42

Original 36/40 Original: Ronda 762 quartzerk

Epoch 36 Formentera: Seiko VD54

Conceptual 37 Antibes: Miyota GL20

Conceptual 37 Cap Ferrat: Miyota GL22

Chrono 39 Sardinia: Seiko VK64 Hybrid 

Chrono 39 Porto Cervo: Seiko VD32 Hybrid

Avant 39 Eze: Seiko VD32

Inceptive 40 Azorez: Seiko VD54 Hybrid

Novel 40 Cap d'Ail: Ronda 715

Chrono 42 Capri: Seiko VD54 Hybrid

Chrono 44 Sardinia: Seiko VK64 Hybrid

Chrono 44 Como: Seiko VD34 

Is my Waldor & Co. watch water resistant? 

Yes. Watches with a 5 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water. Do not wear a watch with a 5 ATM water resistance while bathing, snorkeling, scuba diving, or participating in any other activities that result in full submersion of the watch for extended periods.

 Watches with a 10 ATM level of water resistance are wearable when using household sinks, playing sports, showering or swimming in shallow water, bathing and snorkeling. Do not wear a watch with a 10 ATM water resistance while scuba diving.

Products that are made with real leather, including our leather straps, should not be exposed to water.

Are Waldor & Co. watch straps made with real leather? 

Yes. All our watch straps are made with real leather.

Which Waldor & Co. watches are made for men, and which are made for women?

All our watches are unisex and can be worn by both men and women. Waldor & Co. watches come in two sizes to account for various wrist thicknesses.

Can Waldor & Co. watch bands be changed? 

Yes. All our watch straps are interchangeable and can be removed and replaced easily using only one’s fingers. To remove a watch strap, we recommend using your forefinger to pull the rounded spring towards yourself.